Terms & Conditions

By ordering from Cookie Bird you agree to the following terms and conditions.

Cookie Bird cookie bakes are not suitable for those with food allergies or intolerances. 

UK Postal orders are dispatched every Wednesday or Thursday via Royal Mail Tracked 24.  Orders received after 12 noon Tuesday will be dispatched the following week. Royal Mail aim for your parcel to arrive within 1 working day however do not guarantee this and can take 1-3 working days.  Cookie Bird cannot be held responsible for any delays caused by Royal Mail. 

It is important you carefully check that you enter the correct delivery address details when ordering and someone must be available to receive your order.  Cookie Bird cannot be held responsible for non delivery due to incorrect shipping address details or unavailability.

Orders are carefully packaged however occasionally they can be damaged during transit.  Cookie Bird cannot accept any liability for damage of the package due to postal carrier mishandling. 

In the hotter weather please put your order straight in the fridge for a while before opening.  Cookie Bird cannot be held liable for the effects on bakes due to weather conditions.

Photos are used for illustration purposes.  Orders may differ slightly in shape and colour.