FAQs

How should Cookie Bird cookies be stored?

Store your cookies in an airtight container, at room temperature and consume within 2-3 days.

Can I freeze my cookies?

Cookie Bird cookies freeze very well.  Simply wrap your cookies in cling film or place in a sealable freezer bag.  Cookies can be frozen for up to 3 months.  Defrost at room temperature. 

Can Cookie Bird cookies be heated up? 

Yes, place them in a microwave for 20-30 seconds and enjoy them warm and gooey.  They go great with icecream and make the perfect pudding.

Do you cater for people with food allergies?

We do not currently cater for people with food allergies or intolerances.  We handle all major food allergens in the Cookie Bird kitchen and although every care is taken to avoid cross contamination we can not guarantee this. 

When will my order arrive?

Orders are dispatched every Wednesday or Thursday via Royal Mail Tracked 24, however can take 1-3 working days to arrive.  If you place your order on after 12 noon Tuesday it will be dispatched the following week.  

Can I cancel or amend my order?

Unfortunately once an order has been placed it can not be cancelled or amended.

Do you post outside the UK?

No, we currently only post within the UK

What qualifications do you have?

We have completed Level 2 Food Safety and Hygiene training as well as Food Allergen Awareness training. We are registered with the local authorities and received a 5* inspection rating.